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Exchanges and Returns

 

I understand the challenges that come with online shopping and wondering how well your item will fit when you receive it!  I want you to love your band and the company behind it. Therefore, because of that significant unknown factor I offer a Hassle-free exchange and return process! 

If your band is not perfect, I will be happy to fix  or replace it, free of charge! Email me at returns@thecmcollection.com, and fill out our returns form. Once you fill it out with specific details of what needs to be fixed, you will receive a free return label, via email, if you qualify. Unfortunately, I cannot repair bands that were purchased through a third party. Free Returns are only offered for US domestic orders, excluding shipments to military bases.  I pick-up and process returns daily, and it takes about 1-2 days  to ship it out again. You will receive shipping and return confirmations through your email!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back  without first requesting a return will not be accepted.

You can always contact me for any return question at  returns@thecmcollection.com

Damages and issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, I cannot accept returns on BB sale items or gift cards. Please make sure that the BB you are selecting is a perfect match in color, design and size since all BB sales are final


Exchanges
If you would like to exchange your band for a different one, you may do so within 30 days of receiving your item. I want you to have your perfect accessory! Email me at returns@thecmcollection.com, for the online return form. When you fill it out, please specify the band you would like to exchange it for. Your item must be unworn and in its original condition.  UnfortunatelyI cannot repair bands that were purchased through a third party. Free returns are only offered for  US domestic orders, excluding shipments to military bases.  

Refunds
Refunds are available for 30 days after you receive your item. I will do my absolute best to  help you to find you something you really love, but if you absolutely do not love it, You will receive a full refund.  The item must be unworn and unused. Email me at returns@thecmcollection.com, for the online return form. Once you fill out the refund form, you will receive a  free return label, via email, if you qualify. Free returns are only offered for  US domestic orders, excluding shipments to military bases.